Customer Service (French Speaking) – Swords

Contact Cian Conry
  • Salary: €35,000 - €45,000
  • Location: IrelandLeinsterDublin
  • Sector: Advanced Manufacturing
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Sonas Technical are looking to recruit an Order Administrator/ Customer Service representative (French speaking) who will specialize in the order management process and SAV.

Working directly with the customer, factory, as well as different Service Technicians. This requires collecting necessary information, order placement, order tracking, scheduling, and installation appointment scheduling.

In addition, analyzing each order to ensure that the best processes, are in place to meet ontime delivery, customer expectation, and warehouse deliveries.

This role will develop and will have responsibilities within Customer Services also.


Main responsibilities:

Admin tasks answer emails phone followups etc.

Maintain process standards including accuracy and flexibility in an everchanging environment to provide the highest service level.

Utilizing customer management software to record all intervention requests and technical followup, manage scheduling tasks and resolve customer problems.

Coordinate installations between customers and organization actively seek solutions to customer needs, communicating trends to leadership and suggest innovative solutions on behalf of our customer experience

(TBC) Phone to be held, 24/5. (Not at weekends)

Qualifications:

One year plus, workrelated experience in the customer service industry would be an advantage

Strong organization skills including the ability to multitask and prioritize workload

Excellent communication skills in French and English including the ability to clearly, concisely, communicate both written and verbally, as well as listen and interpret customer needs

Ability to make sound decisions with a strong sense of urgency

Selfmotivated and goaloriented team player with strong reporting

Excellent problemsolving skills

Excellent knowledge of Microsoft pack office access and excel detailed orientations

Flexibility to answer on the phone in early mornings when delivery or late evening if required.

Potentially this role will be on French time, ie start time is 7:30am

To apply please email your CV to cian.conry@sonastechnical.com or apply directly through Indeed or apply directly on Indeed

Sonas Technical – Engineering Partnerships

Tags: processprocess engineerProject EngineerManufacturing

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