Field Technical Sales & Support Specialist

Contact Paul Cullen
  • Salary: €40,000 plus commission
  • Location: IrelandLeinsterDublin
  • Sector: Technology & IT
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Sonas Technical are currently seeking a senior, experienced Technical Specialist for our clienta leader in supplying premium product lines to the Irish market across various product categories.

The successful candidate is required to be self-motivated with excellent technical experience specifically working with robot and battery-operated products. The successful candidate will be a key team member of one of our clients leading brands whom they have represented in Ireland for over 20 years. Responsibilities include providing support for technical sales and support to our dealer network. This role will be predominantly field based to ensure maximum brand awareness and high-quality service.

Why apply with Sonas?

  • We can provide insights to the best salaries, rates and benefits on offer
  • One point of contact – We can manage all your applications, interviews and negotiations
  • We will get your CV seen by the right hiring managers

 

  • Responsibilities:

    • Manage and interpret dealer requirements to understand, meet and exceed their needs and expectations.
    • Development of service induction processes for new customers.
    • Liaise with customers on technical and compliance matters to service our customer needs.
    • Provide high quality technical expertise, product knowledge and support with difficult repairs.
    • Maintain customer relationships, ensuring satisfaction and increasing loyalty to the business/brand.
    • Create and escalate possible sales opportunities to the Sales Team.
    • Process repairs and support calls within agreed timeframes.
    • Reporting on faults to suppliers and customers both internally and externally.
    • Provide training for new and existing customers both internally and externally.
    • Responsible for ad-hoc installations, exhibition stock and displays as required.
    • Managing and prioritising day to day activities including servicing, training, installations and upgrades.
    • Assembly and pre-delivery inspection of machines for staff and exhibitions.
    • Be aware and implement all company procedures to enhance the brand experience.

     

    Key Attributes & Skills Required:

    • Minimum 3 years’ experience working in a technical sales and support role.
    • Full clean driving licence
    • Customer focused approach with excellent communication and listening skills.
    • Excellent literacy/English Language skills
    • Strong Computer literacy: MS Office (Outlook, Word & Excel)
    • Microsoft Dynamics skills desirable but not essential
    • Conscientious, good team player, cooperative, reliable, efficient, and diplomatic
    • Problem solving approach.
    • Self-motivated individual with a willingness to succeed.

To apply, please email your CV to paul.cullen@sonastechnical.com

IND-ST-23
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